Relevio

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The context‑aware, rule‑driven semantic moderation engine for autonomous story boards and forums

RELEVIO TERMS AND CONDITIONS

1. Introduction

1.1 Please read these terms and conditions carefully before using this application.

1.2 This application (“the application”) is operated by Datawing Limited (“the Company”, “our”, “we” or “us”). The Company is registered in England and Wales under Company Number 07650812. Our registered office is at 85 Church Road, Hove, East Sussex, BN3 2BB.

1.3 By using the application in any manner, including visiting or browsing, you (“the user” or “you”) agree to be bound by these terms and conditions and any policies referenced herein.

1.4 If you do not agree to these terms and conditions, you may not use the application.

1.5 If you are under eighteen (18) years old, you may use the application as a consumer. However, you may not enter into commercial contracts with us, and any paid services must be purchased by an organisation or another adult acting on your behalf.

2. Nature of the Application

2.1 The application provides software as a service (“services”) for individuals and organisations. These services may be accessed through web browsers, mobile applications, desktop applications or other channels.

3. Registering on the Application

3.1 To use the services, you must first register. The registration procedure is described within the application.

3.2 When registering, you must provide certain personal information. Please see section 4 and our privacy policy for details.

3.3 When you register, we will create an account for your exclusive use. You must not allow others to use your account.

3.4 You must choose a password and keep it confidential. You must notify us immediately if you suspect unauthorised access.

4. Information You Provide

4.1 The following applies to any information you provide to us:

(a) You authorise us to use, store and process your personal information as necessary to provide the services. We may use carefully selected third‑party processors located in the UK, EEA or other countries. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards such as adequacy regulations or Standard Contractual Clauses.

(b) As you use the application, we may collect information about how you interact with it, including log data, device information and usage patterns. If you send us communications, we may retain them for support, security and compliance purposes. These purposes, together with those in our privacy policy, are referred to as “the Purposes”.

(c) You must ensure that all personal information you provide is accurate and complete. You must not impersonate another person or use information you are not entitled to use.

4.2 By accepting these terms, you agree to the processing of your personal information for the Purposes.

4.3 You may review or modify your personal information at any time via the “Account” page.

5. Modifications to the Application

5.1 We may change, suspend or discontinue any aspect of the application or its services. Unless stated otherwise, new features are subject to these terms.

6. Usage of the Application

6.1 You must not use the application for illegal or prohibited purposes. Breach of these terms may result in immediate termination of access.

6.2 You must not interfere with the proper operation of the application, including attempting to bypass security or disrupt systems.

6.3 You must not:

6.3.1 Use the application for fraudulent or unlawful activity.

6.3.2 Send or post illegal, offensive, defamatory, obscene or harmful material, or material that infringes rights or contains viruses or spam.

6.3.3 Cause annoyance, inconvenience or needless anxiety.

6.4 You may not transfer your account without our consent.

6.5 When you use facilities that Relevio hosts or provides on behalf of an organisation, you may be required to follow that organisation’s own code of conduct or usage rules. These are set by the organisation, not by Datawing.

6.6 When you use facilities that Relevio hosts or provides on behalf of an organisation, if you are under 18, your use of those facilities may be subject to additional restrictions imposed by the organisation. These restrictions are managed by the organisation, not by Datawing. If you are under 16, the organisation may require parental or guardian consent.

7. Data Ownership and Security

7.1 You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorised access.

7.2 You warrant that you have permission from the owner or controller of any data you upload or process using the application.

7.3 The owner or controller of data processed through the application retains ownership of that data.

7.4 Consumer data is retained and deleted in accordance with our privacy policy.

8. Application Content

8.1 Content provided by third parties or organisations is not endorsed by us. We accept no responsibility for such content to the extent permitted by law.

8.2 We make no representation that the application is appropriate outside the UK. Users accessing from other jurisdictions do so at their own risk.

9. Intellectual Property

9.1 The application, its source code and its design are protected by copyright and intellectual property laws. All trademarks belong to their respective owners.

9.2 Nothing in these terms grants you rights to our intellectual property beyond what is necessary to use the application.

9.3 We may use any feedback you provide to improve the application.

10. Linked Sites

10.1 We are not responsible for external websites linked to or from our application.

11. Availability

11.1 We aim to keep the application available but cannot guarantee uninterrupted or error‑free operation.

12. Indemnity and Release

12.1 If you use the application on behalf of an organisation, that organisation agrees to indemnify us against claims arising from its use. This does not apply to individual users.

12.2 If you have a dispute with another user, you release us from claims arising from that dispute to the extent permitted by law.

13. Liability

13.1 To the maximum extent permitted by law, we exclude all implied warranties. We are not liable for indirect or consequential losses.

13.2 Some jurisdictions do not allow such exclusions; these may not apply to you.

13.3 If you use the application on behalf of an organisation, our total liability is limited to twice the amount paid by that organisation in the previous twelve months. This does not apply to individual users.

13.4 You are responsible for ensuring your system is compatible with the application.

13.5 These limitations do not affect your statutory rights.

14. No Agency

14.1 Nothing in these terms creates an agency, partnership or employment relationship.

15. General

15.1 We may assign our rights and obligations under these terms, provided your rights are not materially reduced. Organisations may not assign their rights without our written consent. Individuals may not transfer their accounts.

15.2 We may update these terms. Material changes will be notified where reasonably possible. Continued use constitutes acceptance.

15.3 These terms, the Privacy Policy, Rights and Responsibilities, Account Restrictions for Minors and any supplementary terms form the entire agreement.

15.4 If you use the application on behalf of an organisation, that organisation acknowledges it has not relied on statements not expressly included in these terms. We are not liable for negligent misrepresentation to organisations. This does not affect individual users’ consumer rights.

15.5 If any term is found invalid, it shall be removed without affecting the remainder.

15.6 Neither party is liable for failure to perform due to events beyond reasonable control.

15.7 Failure to enforce a right does not constitute a waiver.

15.8 These terms do not confer rights on third parties.

15.9 These terms are governed by English law.

16. Notices

16.1 Notices to us must be sent to admin@datawing.com or 85 Church Road, Hove, East Sussex, BN3 2BB. Notices to you will be sent to the contact details in your account.

17. Patents

17.1 One or more patents may apply to the application and its features.

18. Replacement

18.1 These terms replace all previous terms applicable to the application.

COMMERCIAL TERMS (ORGANISATIONS ONLY)

1. Scope

1.1 These Commercial Terms apply only to organisations that purchase or use paid services, subscriptions or enterprise features of the application.

2. Subscriptions

2.1 In order to use the commercial services provided by us, a subscription is required.

2.2 A range of plans is available for subscriptions. Subscription plans may specify feature sets and usage limits for a prescribed fee.

2.3 Subscriptions run for a fixed term of one calendar month and renew automatically at the end of the term unless cancelled.

2.4 Subscription fees become due at the start of each subscription term.

2.5 Subscriptions may be upgraded to a plan with greater features or usage limits at any time.

2.6 Unless otherwise stated, upgrades apply immediately to the current subscription term and the difference between the fee for the old plan and new plan will become due immediately.

2.7 Free or trial subscriptions are provided at the discretion of the Company and do not in any way imply or convey a continued right to use the website or services for free.

3. Usage Limits

3.1 If usage of a service or feature reaches the limits of the current subscription plan then the following apply:

3.1.1 Where the limit is treated as included usage, usage beyond the limit will be billed on a pay-as-you-go basis.

3.1.2 In all other cases, if usage exceeds limits by more than 10%, access to services or features may be suspended until an upgrade is purchased.

4. Pay‑As‑You‑Go

4.1 Certain services or features may be billed on a pay‑as‑you‑go basis.

4.2 Invoices for pay‑as‑you‑go usage are issued on a monthly billing cycle.

4.3 When a subscription is purchased, the billing cycle for pay‑as‑you‑go usage may be adjusted to align with the subscription term. This ensures correct and fair treatment of included usage under clause 3.1.1.

5. Fees and Payment

5.1 A valid payment method must be registered.

5.2 All fees and charges become due when they are added to your account balance.

5.3 An attempt to collect the account balance from the registered payment method will be made when new fees or charges become due.

5.4 A minimum payment threshold applies. Balances below this threshold roll over indefinitely until the account is closed.

5.5 Subscriptions or accounts with balances exceeding the minimum charge threshold that are overdue by more than 14 days may be suspended.

5.6 Manual payment of the account balance may be initiated from the application.

6. Termination and Data Export

6.1 If a subscription remains lapsed for more than 28 days, it may be deemed terminated.

6.2 Upon termination, the organisation may request export of its data for 28 days. After this period, we may delete the data unless prohibited by law or required to retain it under a legal hold.

7. Indemnity

7.1 Organisations agree to indemnify us against claims arising from their use of the application.

8. Liability

8.1 Our liability to organisations is limited to twice the amount paid in the previous twelve months.

9. Data Processing

9.1 When processing personal data on behalf of an organisation, including customers, customer data or other organisational data, we act as a processor. The Data Processing Agreement (DPA) applies.

10. Governing Law

10.1 These Commercial Terms are governed by English law.

DATAWING DATA PROCESSING AGREEMENT (DPA)

This Data Processing Agreement (“DPA”) forms part of the agreement between Datawing Limited (“the Processor”, “we”, “us”, “our”) and any organisation that uses Datawing services (“the Controller”, “you”, “your”) where we process Personal Data on your behalf.

This DPA applies only where Datawing processes Personal Data as a Processor under UK GDPR.

1. Definitions

1.1 “Personal Data”, “Data Subject”, “Processing”, “Controller”, “Processor”, “Sub‑processor” and “Supervisory Authority” have the meanings given in UK GDPR.

1.2 “Services” means the Datawing platform and any related services provided to the Controller.

1.3 “Organisation Users” means individuals whose Personal Data is processed by Datawing on behalf of the Controller, including employees, members, customers, associates or minors under chaperone supervision.

2. Scope of Processing

2.1 The Processor will process Personal Data only for the purpose of providing the Services to the Controller.

2.2 The duration of processing is the duration of the Controller’s use of the Services, plus any retention period permitted under the General Terms.

3. Nature and Purpose of Processing

3.1 The Processor may process Personal Data for the following purposes:

a. Identity and authentication services

b. Account creation and management

c. Hosting and storage of content, messages, files and profile data

d. Managing organisational associations and permissions

e. Providing communication, collaboration and directory features

f. Logging, security monitoring and fraud prevention

g. Providing support and resolving technical issues

4. Categories of Data Subjects

4.1 The Personal Data processed may relate to the following categories of Data Subjects:

a. Employees, contractors and associates of the Controller

b. Customers, members or end‑users of the Controller

c. Minors authorised by the Controller and their chaperones

d. Any individual whose data the Controller uploads or processes through the Services

5. Types of Personal Data

5.1 The Personal Data processed may include:

a. Names, aliases and legal names

b. Email addresses and contact details

c. Authentication data and identifiers

d. Profile information

e. Content posted or uploaded by Organisation Users

f. Logs, metadata and usage information

g. Relationship and organisational association data

6. Controller Responsibilities

6.1 The Controller is responsible for ensuring that:

a. It has a lawful basis for all Personal Data processed through the Services

b. It provides appropriate privacy notices to Data Subjects

c. It obtains parental or guardian consent where required

d. It does not upload or process Personal Data in violation of law

7. Processor Obligations

7.1 The Processor shall:

a. Process Personal Data only on documented instructions from the Controller

b. Ensure persons authorised to process Personal Data are bound by confidentiality

c. Implement appropriate technical and organisational security measures

d. Assist the Controller in responding to Data Subject rights requests

e. Assist the Controller with data protection impact assessments where relevant

f. Notify the Controller without undue delay of any Personal Data breach

g. Delete or return Personal Data upon termination, subject to legal retention requirements

8. Sub‑processors

8.1 The Controller authorises the Processor to engage Sub‑processors necessary for the provision of the Services.

8.2 Current Sub‑processors include:

a. Microsoft Azure – hosting, compute, storage

b. Google Cloud Platform – hosting, compute, analytics

c. Stripe – payment processing

8.3 The Processor will ensure Sub‑processors are bound by written agreements imposing obligations equivalent to this DPA.

8.4 The Processor will notify the Controller of any intended changes to Sub‑processors, giving the Controller the opportunity to object on reasonable grounds.

9. International Transfers

9.1 Where Personal Data is transferred outside the UK or EEA, the Processor shall ensure appropriate safeguards are in place, such as adequacy regulations or Standard Contractual Clauses.

10. Security Measures

10.1 The Processor shall implement appropriate technical and organisational measures, including:

a. Encryption in transit and at rest

b. Access controls and authentication safeguards

c. Logging and monitoring

d. Regular security testing

e. Data segregation in multi‑tenant environments

f. Backup and disaster recovery procedures

11. Data Subject Rights

11.1 The Processor shall assist the Controller in fulfilling Data Subject rights requests, including access, rectification, erasure, restriction, objection and portability.

12. Personal Data Breaches

12.1 The Processor shall notify the Controller without undue delay after becoming aware of a Personal Data breach.

12.2 The Processor will provide sufficient information to enable the Controller to meet its legal obligations.

13. Return or Deletion of Data

13.1 Upon termination of the Services, the Processor shall, at the Controller’s choice, delete or return all Personal Data, unless retention is required by law.

13.2 Personal Data may remain in backups for a limited period consistent with the Processor’s data retention policies.

14. Audits

14.1 The Controller may request information necessary to demonstrate compliance with this DPA.

14.2 On reasonable notice, the Controller may conduct audits, provided such audits do not disrupt the Processor’s operations and are limited to once per year unless required by law.

15. Liability

15.1 The Processor’s liability under this DPA is subject to the limitations set out in the Commercial Terms.

16. Governing Law

16.1 This DPA is governed by the laws of England and Wales.

17. Conflict

17.1 In the event of conflict between this DPA and the Commercial Terms, this DPA shall prevail to the extent required by UK GDPR.